GDPR

1. Who we are

Excel Solutions London (“we”, “us”, “our”) is the data controller for personal data collected through www.exelsolutionslondon.co.uk
and our communications with you.

• Contact details:
  Email:Info@exelsolutionslondon.co.uk
• Telephone: 0800 140 4649
• Address: 47-49 Park Royal Road London NW10 7LQ

If you have questions about this notice or your data, contact us using the details above.

2. What information we collect

We may collect and process the following:

Information you give us

• Identity and contact details (name, email, phone number, address)
• Enquiry and booking details (service requirements, property details, preferred dates)
• Payment and invoicing details (billing address, transaction references; card details are usually handled by our payment provider, not stored by us)

Information we collect automatically (website usage)

• Device and technical data: IP address, browser type/version, operating system, time zone
• Usage data: pages visited, clickstream/URLs, page response times, errors, time spent, interactions (scrolling/clicks)

Information from third parties

• For example, analytics providers, advertising networks, payment providers, or contractors/suppliers helping us deliver services (where relevant and lawful)

(These categories reflect what the ICO expects privacy notices to explain clearly.)

3. How we use your information and our lawful bases

UK GDPR requires us to have a lawful basis for processing.
ICO

We use your data for:

1. To respond to enquiries and provide quotes
   • Data: contact details, enquiry details
   • Lawful basis: legitimate interests (running our business and responding to requests) or contract (steps before entering a contract)
2. To book and deliver services (including site visits and installations)
   • Data: contact details, address, service requirements
   • Lawful basis: contract
3. To take payment and manage accounts/invoicing
   • Data: billing details, payment references, invoices
   • Lawful basis: contract and legal obligation (tax/accounting)
4. To improve our website and services (analytics, performance, security)
   • Data: technical and usage data
   • Lawful basis: legitimate interests (site security, service improvement)
   • Where cookies/trackers require it, we use consent (see Cookies)
5. Marketing (only where allowed)
   • Data: contact details, marketing preferences
   • Lawful basis: consent (or legitimate interests for limited B2B marketing where applicable)

You can opt out at any time.

4. Cookies

We use cookies and similar technologies to:

• keep the site working properly;
• understand how visitors use the site; and
• measure marketing effectiveness (where enabled).

Non-essential cookies (analytics/marketing) will only be used where you have given consent through our cookie banner/settings. See our Cookie Policy for details.

5. Who we share your data with

We may share personal data with trusted third parties where needed, such as:

• service providers (hosting, email, analytics)
• payment providers
• installers/sub-contractors (where required to deliver your service)
• professional advisers (accountants, insurers, legal advisers)
• regulators/law enforcement (where we must comply with a legal request)

We require third parties to respect data security and only process personal data for specified purposes.

6. International transfers

If any service provider stores or processes data outside the UK, we will ensure appropriate safeguards are in place (for example, adequacy regulations or approved contractual safeguards), where required.

7. How long we keep your data

We keep personal data only for as long as needed for the purpose we collected it for, including:

• Enquiries: typically [e.g., 12 months] after last contact
• Customer records/invoices: typically [e.g., 6 years] to meet HMRC/accounting requirements
• Website analytics: [e.g., 14 months] (depending on your analytics settings)

(Adjust these periods to match your actual practice.)

8. Your rights

You have rights under UK GDPR, including:

• access to your data
• correction of inaccurate data
• deletion (in certain cases)
• restriction of processing
• data portability (where applicable)
• objection to processing based on legitimate interests
• withdrawal of consent (where processing is based on consent)

You can exercise these rights by contacting us.

9. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

11. Changes to this notice

We may update this notice from time to time. We will post the latest version on this page and update the “Last updated” date.

*(Note: UK data protection law has had updates via the Data (Use and Access) Act 2025; this notice is written to remain compatible with UK GDPR requirements and ICO expectations.)